remote
Senior Technical Field Engineer - Unisys
Software Engineer
Senior Technical Field Engineer delivering on‑site and remote Level 2/3 support for end‑user productivity tools, service‑desk equipment, and mobile devices, with expertise in Windows, macOS, Active Directory, and ServiceNow ticketing.
About the role
Key Responsibilities
- Install, configure, and maintain end‑user productivity hardware and software, including desktops, laptops, smartphones, tablets, and headsets, at client sites.
- Provide Level 2 and Level 3 remote and on‑site support for incidents and service requests that exceed Service Desk capabilities.
- Diagnose and resolve complex hardware, operating system, and network issues across Windows and macOS environments.
- Manage user accounts, permissions, and group policies in Active Directory to ensure secure and efficient access.
- Utilize ServiceNow (or similar ITSM tools) to log, track, and close tickets while maintaining accurate documentation.
- Collaborate with engineering and vendor teams to deploy updates, patches, and new services, ensuring minimal disruption to end users.
Requirements
- 5+ years of hands‑on experience providing Level 2/3 technical support in a field or client‑facing role.
- Strong knowledge of Windows and macOS operating systems, Active Directory, and mobile device management.
- Proven ability to troubleshoot hardware components, peripherals, and networking connectivity issues.
- Experience with ServiceNow or comparable ticketing/ITSM platforms.
- Excellent communication skills and the ability to work independently on‑site and remotely.
Skills
active directoryservicenow