Senior Technical Consultant
Job Description
Opportunity Summary:
We are seeking an experienced Senior Technical Consultant to join our India-based Center of Excellence team. This role demands both technical depth and customer presence—someone who thrives under pressure, communicates clearly, and solves complex integration and troubleshooting challenges in real time, often while collaborating directly with customers on live calls.
What would you do?
- Lead and participate in technical meetings with enterprise customers, including troubleshooting sessions and go-live support calls.
- Translate complex technical details into language understandable by both technical and non-technical stakeholders.
- Calmly manage tense situations and help de-escalate when technical issues or deadlines create pressure.
- Configure, integrate, and optimize BA Insight connectors with systems such as SharePoint, FileNet, iManage, and other enterprise repositories.
- Utilize REST APIs and scripting (C#, PowerShell, or similar) to implement or extend integration logic.
- Troubleshoot complex issues across multi-tier environments including application servers, connectors, indexing services, and authentication systems.
- Support orchestration pipelines that prepare data (chunking, metadata tagging, indexing) for LLM/AI consumption.
- Work closely with Project Managers, Solutions Consultants, and Support to ensure project milestones are met.
- Partner with Product and R&D to identify defects, suggest enhancements, and test new connector functionality.
- Support Sales and Customer Success teams in technical scoping discussions and feasibility assessments.
- Maintain detailed technical documentation and logs of customer work.
- Track time and deliverables accurately using internal project management and time-tracking tools.
- Follow established PS methodology and internal QA/SDLC standards.
What are we looking for?
- Minimum 4–6 years of experience in a technical consulting, support engineering, or implementation role within a SaaS or enterprise software company.
- Experience with enterprise content management or search-based applications (e.g., SharePoint, iManage, OpenText, Documentum, Elastic, Solr) strongly preferred.
- Prior exposure to AI or data orchestration workflows a plus (chunking, vectorization, or integration with LLMs).
Primary Skills:
The candidate must possess the following primary skills:
Core Engineering & Development
- Strong proficiency in scripting and automation (Python, PowerShell, etc.)
- Solid experience with APIs, integrations, and data pipelines
- Ability to design and implement scalable, reusable solutions
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