Senior Technical Consultant - Shift Lead Entra Apps Tenant Migration - Kyndryl

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

The Role: As the Entra Apps Factory Shift Lead, you will lead on‑shift technical delivery for tenant‑to‑tenant transition of enterprise applications, app registrations and associated identity/access integrations that must be re‑established in the destination tenant. This discipline is core to successful workload migration because application authentication, authorisation, secrets/certificates and trust relationships must be recreated and validated to keep business services functioning through cutover waves. You will run a 24x7 factory model: managing backlogs, enforcing runbooks, coordinating with security/identity stakeholders and ensuring evidence capture for every app remediated.

• Lead execution of Entra Apps migration/remediation runbooks during your shift, ensuring predictable throughput and quality gates.
• Own triage for application access failures post‑tenant transition (SSO misconfig, missing claims, certificate/secret issues, redirect URI mismatch, conditional access blocks).
• Coordinate recreation and validation of enterprise apps and app registrations in the target tenant, including keys/secrets/certs rotation and permissions re‑grant patterns where applicable.
• Manage cross‑tenant access considerations that support collaboration and transition states (where used), ensuring correct governance and safe configuration.
• Maintain shift backlog, prioritise by business criticality and cutover schedule and coordinate stakeholder validation where required.
• Drive evidence capture: configuration proof, test results, sign‑in validation, rollback notes and completion records suitable for audit/governance.
• Ensure operational handovers are crisp: open risks, high‑priority apps, dependencies and next actions clearly documented.
• Coordinate with Devices/Shared Data/Power Platform/Power BI teams to resolve identity and app dependencies impacting wave execution.
• Drive continuous improvement of runbooks, templates and test scripts to reduce time per app and minimise repeat defects.
• Escalate complex vendor application issues with complete diagnostic evidence and clear business impact.

Who You Are

• Delivered production tenant‑to‑tenant Entra Apps remediation (enterprise apps/app registrations) in your specialism, including cutover validation.