Job Description Summary
Job Description
This is a key technical role within Grid Automation, combining deep engineering expertise with customer interaction and commercial support.
The role plays an important part in enabling the digitalisation of substations and supporting the energy transition across Europe, with a strong strategic focus on the ITALIAN market while contributing to the broader South Europe region .
Essential Responsibilities:
- Review, analyze and resolve customer application enquiries using sound engineering principles, ensuring compliance with business standards, procedures and delivery requirements
- Provide technical support across the full Grid Automation portfolio, including Digital Control Systems, Substation Automation, Protection systems, RTUs, network management and OT cybersecurity solutions
- Support Sales and Commercial teams in defining optimal technical solutions, product positioning, customer presentations and technical negotiations
- Contribute to and complete formal technical tenders in line with customer specifications and business requirements
- Deliver customer training on application, configuration and operation of Grid Automation solutions
- Participate in customer meetings, site visits, seminars, conferences and industry events as required
Qualifications/Requirements:
- Degree in Electrical, Electronic or Telecommunications Engineering, or Computer Science
- Proven experience in a customer-facing engineering role
- Strong and deep understanding of Power Systems fundamentals is essential
- Solid knowledge of Protection & Control principles and Substation Automation systems
- Experience with IEC 61850-based Substation Automation solutions (highly desirable)
- Understanding of RTUs, HMI systems, network protocols and OT environments
- Cybersecurity experience in OT environments (preferred)
- Ability to analyze complex technical applications and produce clear technical reports
- Commercial awareness and ability to work effectively with Sales teams and customers
- Willingness to travel domestically and internationally within the SEU region
- MANDATORY: Italian and English (business fluent)
- Highly valued: Spanish, Portuguese, or Balkan languages (Serbian, Croatian, Romanian, etc.)
Desired Characteristics:
- Strong communication, presentation and interpersonal skills
- Ability to manage multiple technical enquiries in parallel
- Strong problem-solving mindset with structured engineering thinking
- Customer-focused, proactive and solution-oriented approach
- Ability to work effectively in a regional and cross-functional environment
Additional Information
Relocation Assistance Provided: No
Origi