Senior Technical Account Manager - Nutanix

Key Responsibilities

• Serve as the primary technical liaison for assigned APAC customers, ensuring successful deployment, adoption, and optimization of Nutanix cloud and virtualization solutions.
• Proactively identify and resolve technical issues, coordinating with engineering and support teams to deliver timely resolutions and minimize downtime.
• Develop and execute account‑specific success plans, including architecture reviews, best‑practice workshops, and roadmap alignment.
• Collaborate with sales, product, and professional services to drive upsell and cross‑sell opportunities that align with customer business goals.
• Provide regular health checks, performance reporting, and executive briefings to demonstrate value and ROI.

Requirements

• 5+ years of experience in technical account management, cloud services, or enterprise virtualization environments.
• Strong understanding of hyper‑converged infrastructure, virtualization platforms (e.g., VMware, Hyper‑V, KVM) and public cloud services (AWS, Azure, GCP).
• Excellent communication and presentation skills, with a proven ability to translate complex technical concepts for both technical and business audiences.
• Demonstrated problem‑solving aptitude and experience leading multi‑disciplinary teams to resolve critical incidents.
• Bachelor’s degree in Computer Science, Engineering, or a related field; relevant certifications (e.g., Nutanix, AWS, VMware) are a plus.