Senior Technical Account Manager - Jobgether

Key Responsibilities

• Act as the primary technical advisor for enterprise customers, ensuring optimal adoption and utilization of the SaaS platform.
• Collaborate with product, engineering, and support teams to translate customer needs into actionable enhancements and roadmap items.
• Lead solution architecture workshops, designing scalable, secure integrations and custom workflows that align with business objectives.
• Analyze usage data to identify growth opportunities, performance bottlenecks, and proactive risk mitigation strategies.
• Build and maintain strong relationships with C‑level stakeholders, driving renewal and expansion initiatives.

Requirements

• 5+ years of experience in technical account management or customer success within a SaaS environment.
• Proven track record of delivering measurable business outcomes through technical guidance and solution design.
• Strong understanding of cloud platforms (AWS, Azure, GCP) and integration patterns.
• Excellent communication, presentation, and stakeholder management skills.
• Analytical mindset with proficiency in data analysis tools and dashboards.