Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!
About the Role :
As a Senior Technical Account Manager, you'll build strong relationships with our customers, becoming their go-to advisor. You'll help drive product adoption, solve technical challenges, and ensure successful deployments. You'll also provide custom content, offer product recommendations, and gather feedback to improve our offerings.
Responsibilities :
- Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts.
- Build strong customer relationships, especially with key customer stakeholders.
- Address customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems.
- Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption.
- Manage customer expectations while holding them accountable.
- Be the internal champion; make it your business to know who to lean on for assistance within Dragos ; know when to sound the alarm.
- Conduct health checks and promote self-advocacy.
- Engage with internal teams: sales, field operations, technical support, engineering, product management, and more.
- Track key account metrics; communicate progress to internal and external stakeholders.
- Identify service opportunities, training needs, and key areas of improvement for the business unit.
- Up to 25% travel
Qualifications :
- 4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer.
- Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments.
- Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management.
- Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation).
- Customer-first attitude; a listener who is customer-oriented and attentive to their needs.
- Critical thinker with problem-solving skills; enjoys solving technical and challenging issues.
- Eastern Time Zone preferred.
Compensati