Senior Technical Account Manager, Australia

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About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Senior Technical Account Manager

Overview

As a Senior Technical Account Manager (Sr. TAM), you are a strategic technical advisor responsible for managing complex enterprise customer relationships while driving customer success, retention (GRR), expansion (NRR), operational maturity, and cyber resiliency outcomes.

You operate with a higher level of autonomy and strategic ownership than a Technical Account Manager and are expected to lead complex customer engagements, influence executive stakeholders, and drive multi-workstream initiatives across large enterprise environments.

Senior TAMs serve as senior customer success leaders capable of balancing deep technical advisory expertise with programme leadership, executive engagement, and commercial alignment.

Key Responsibilities

Strategic Customer Success Leadership

Own strategic customer relationships across complex enterprise accounts

Develop and execute comprehensive customer success strategies aligned to business outcomes

Drive measurable customer value realization to improve GRR performance

Influence customer adoption maturity, platform optimization, and operational resiliency

Conduct strategic business reviews with technical and operational leadership stakeholders

Identify customer risks proactively and lead mitigation planning efforts

Advanced Technical Advisory

Serve as a senior technical advisor for cyber resiliency, cloud adoption, enterprise architecture, and operational modernization initiatives