remoteonsite
Senior Systems Programming Analyst - NTT DATA
Software Engineer
Senior Systems Programming Analyst responsible for developing Windows automation solutions, troubleshooting complex issues, and leading incident, problem, and change management processes.
About the role
Key Responsibilities
- Design, develop, and maintain automation scripts and tools for Windows platforms using PowerShell, C# and .NET.
- Perform advanced troubleshooting of systems, networks, and applications to resolve critical incidents.
- Lead and support incident, problem, and change management activities, ensuring timely resolution and documentation.
- Conduct root‑cause analysis of recurring issues and implement permanent fixes.
- Proactively monitor systems, respond to alerts, and manage outage remediation.
Requirements
- 5+ years of experience in Windows systems programming and automation.
- Strong proficiency with PowerShell, C#, and the .NET framework.
- Solid understanding of ITIL processes for incident, problem, and change management.
- Excellent analytical and root‑cause investigation skills.
- Ability to work independently and lead technical initiatives in a fast‑paced environment.