Senior Systems Engineer R5443 - Shield AI

Founded in 2015, Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software and V-BAT and X-BAT aircraft. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Job Description:

The Senior Systems Administrator is responsible for the administration, support, optimization, and continuous improvement of the enterprise IT infrastructure supporting Shield AI's business operations. This role designs, implements, maintains, and troubleshoots enterprise systems across cloud, endpoint, identity, server, and collaboration platforms while ensuring secure, reliable, and scalable services.

The Senior Systems Administrator partners with Infrastructure, Networking, Security, and Engineering teams to deliver operational excellence, improve system reliability, automate administrative processes, and support strategic IT initiatives. This position serves as a technical lead for enterprise infrastructure projects and provides advanced troubleshooting for complex operational issues.

What you'll do:

• Administer, maintain, and optimize enterprise Windows, Linux, and macOS systems supporting corporate business operations.
• Design, implement, configure, and support enterprise infrastructure including cloud services, identity management, endpoint management, collaboration platforms, and core IT systems.
• Analyze system performance, availability, and operational metrics to proactively improve reliability, scalability, and security.
• Administer Active Directory, Azure AD/Entra ID, Group Policy, authentication services, and role-based access controls.
• Deploy, maintain, and support endpoint management platforms including Microsoft Intune, JAMF, and related management technologies.
• Plan and execute infrastructure upgrades, migrations, patch management, and lifecycle replacement initiatives.
• Lead technical implementation of enterprise IT projects while coordinating with Infrastructure, Security, Networking, and business stakeholders.
• Troubleshoot complex infrastructure, operating system, cloud, and application issues using root cause analysis methodologies.
• Support LAN/WAN connectivity, DNS, DHCP, VPN, and network-related troubleshooting in partnership with networking teams.
• Develop automation using PowerShell, Bash, or similar scripting languages to improve operational efficiency and reduce manual administration.
• Maintain accurate system documentation, architecture diagrams, operational procedures, and knowledge base articles.