Senior Support Engineer - Dublin

We are seeking a highly skilled Senior Support Engineer to join our team in Dublin. As a Senior Support Engineer, you will be responsible for providing technical support and expertise to customers and internal teams, with a focus on AI and machine learning technologies. You will work closely with our engineering teams to resolve complex technical issues and provide guidance on best practices.

Key Responsibilities:

• Provide technical support and expertise to customers and internal teams via phone, email, and chat.
• Work closely with engineering teams to resolve complex technical issues and provide guidance on best practices.
• Develop and maintain knowledge of our products and services, including AI and machine learning technologies.
• Collaborate with cross-functional teams to identify and resolve technical issues.
• Develop and deliver training and documentation to internal teams on technical topics.

Requirements:

• 5+ years of experience in a technical support or engineering role.
• Strong knowledge of Python, Node.js, and machine learning technologies.
• Experience with cloud-based services, including AWS.
• Excellent communication and problem-solving skills.
• Bachelor's degree in Computer Science or related field.