Senior Staff Electronics System Engineer - Johnson Controls

About Johnson Controls

Johnson Controls , a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.

What you will do

Johnson Controls is hiring a Senior Staff Electronic Systems Engineer to provide technical support to the global Product Technical Support Tier I, II, & VI teams and also to our Field Sales & Service organization to resolve complex technical issues. This position is remote for candidates in the US.

How you will do it

Provide technical support for our New Product Introduction (NPI) team and to create and maintain literature for the instructions.

Provide day-to-day technical support for key Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email.

Provide day-to-day technical support for Product Technical Support (PTS) Tiers II and VI primarily on a global basis via site visit, phone, fax, or email.

Accountable to create and maintain technical service bulletins, service letters, and work directly with our publishing team in Cork, Ireland.

Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. Product Technical Support Subject Matter Experts (SME) provides technical support and interacts with quality team and engineering to improve overall life cycle cost. The SME should be able to assist in test plans to prove out new and or existing product equipment offerings.

Maintains effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusts effectively to change by exploring the benefits, tries new approaches, and collaborates with others to make the change successful.

Creates novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions; promotes the involvement co-workers in solving problems that directly impact what people do; leveraging technology to effectively address problems and capitalize on opportunities.

Places a high priority on the internal or external cus