WHO WE ARE
At Trustly , we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.
Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.
Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.
About the team
Our SRE team is responsible for ensuring that the underlying infrastructure is running smoothly and that systems and tools are working as expected. They use automation tools to monitor and observe software reliability in the production environment, and are also experienced in finding problems in software and writing codes to fix them.
What you'll do:
- System reliability and availability: Architect, design, and implement strategies to ensure the high availability, reliability, and fault tolerance of our infrastructure and applications.
- Incident management: Lead incident response efforts, identify root causes, and implement preventative measures to minimize future incidents.
- Performance optimization: Identify performance bottlenecks, conduct performance analysis, and optimize system and application performance.
- Automation and tooling: Drive automation initiatives, develop and maintain tools, scripts, and frameworks to streamline deployment, monitoring, and troubleshooting processes.
- Generate regular reports on system reliability, uptime, and performance metrics to provide insights and visibility to stakeholders.
- Collaborate with cross-functional teams to define key performance indicators (KPIs) and develop reporting frameworks to track and monitor system health and operational efficiency.
- Prepare executive-level reports summarizing incidents, their resolutions, and recommendations for improvements.
- Present findings, trends, and recommendations to management and stakeholders, providing actionable insights to drive decision-making processes.
Who you are:
- B.S. in Computer Science or a related field;
- Experience with building SLIs, SLOs, and error budget, based on business rules;
- IT project management experience;
- Coding experience with Python, Java, Shell, Bash, or others;
- Experience with supporting critical services in production in the cloud (AWS) and on-premises;
- Experience with network technologies and with system, security, and network monitoring tools;
- Detailed technical knowledge