remote
Senior Solutions Engineer Toronto - Grafana Labs
Software Engineer
Senior Solutions Engineer driving adoption of Grafana Cloud’s observability platform, leveraging Python, AI, and cloud expertise to help enterprises scale telemetry and reduce noise.
About the role
Key Responsibilities
- Engage with enterprise customers to architect and implement Grafana Cloud solutions that deliver actionable observability insights.
- Design and deliver technical demos, workshops, and proof‑of‑concepts showcasing AI‑enhanced telemetry and alerting.
- Collaborate with product, engineering, and support teams to surface customer feedback and influence roadmap priorities.
- Write and maintain Python scripts and automation to streamline data ingestion, transformation, and visualization pipelines.
- Provide post‑implementation guidance, best‑practice documentation, and training to ensure customer success.
Requirements
- 5+ years of experience in observability, monitoring, or related cloud services.
- Proficiency with Grafana, Prometheus, Loki, and related open‑source telemetry stacks.
- Strong Python programming skills and experience building data pipelines.
- Hands‑on experience with cloud platforms (AWS, GCP, or Azure) and AI/ML tooling.