Senior Solutions Engineer - Global Relay

For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

The Solutions Engineer drives the technical aspects of the sales execution for our customers, and provides technical pre-sales, sales execution and post-sales support.

Your responsibilities :

• Participates in discovery sessions with customers and prospects to understand their technical and business needs.
• Preparing and delivering highly tailored presentations (including custom demonstrations) that show deep understanding of the client’s challenges and how our solutions map to them
• Partner with Sales/CS, SME & Enterprise Services as the dedicated account team on any given opportunity
• Develop and execute Proof of Concepts (PoCs) to demonstrate how our solutions meet customer requirements and add value
• Support the building and maintaining demo environments
• Acts as the technical expert and provide knowledgeable service during demonstrations of Global Relay products.
• Answering technical questions related to the software and how it fits into the prospect’s existing ecosystem (i.e. hosting, security, integrations, etc.) and assisting in responding to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner
• Be the point of contact for technical service escalation, including customer inquiries with respect to product, sales demos or other questions.
• Document technical considerations and contribute to internal knowledge bases as a resource for other teams, customers, and partners
• Work closely with Product Managers, representing the wider SE team to understand current offerings and roadmap, providing feedback and insights to inform product development
• Lead client-facing technical workshops and discovery sessions to map out workflows, integration paths, identify technical risks, and define best practices for solution deployment