Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
As a member of our Professional Services organisation, you’ll partner closely with our clients, Services team and Account teams to design and deliver transformative solutions. You’ll advise on and visually map complex business processes, shape data governance models, and create implementation plans that allow our customers to realise value from Airtable’s platform quickly and efficiently. As a member of our Solutions Architecture Team, you’ll also play a crucial role in shaping key processes and organisational structure as we scale.
Please note, this is a hybrid position based in London with the expectation of 2/3 days a week in office. Open to considering remote options including some travel (customer, office, HQ etc) on a case by case basis.
What you'll do
- Deeply understand clients' business processes, requirements, and pain points; advise on best practices for integrating Airtable into their workflow.
- Advise customers on the creation and management of their data governance models from license administration through long-term solution maintenance.
- Develop solution architecture designs, implementation plans, and project timelines that align with clients' objectives and requirements.
- Developer mindset - provide technical guidance and support to clients and internal teams throughout the implementation process, addressing concerns or issues that arise.
- Respond to customer feedback; mitigate objections with sound counsel and relay any product improvements to the right Airtable cross-functional partners.
- Manage project plans when delivering single consultant engagements ensuring on time delivery, risk mitigation, and regular project communications.
- Partner with Airtable Engagement Managers to validate scope for professional services engagements.
- Partner with other services and partner team members on larger engagements.
- Partner with Product and Engineering to provide feedback from customer engagements on critical features and platform improvements.
- Mentor Solution Architects and Delivery Consultants, sharing solution design frameworks and best practices.
Who you are
- You have 5+ years of solution engineering, consulting or implementation experience supporting Enterprise SaaS platforms.
- You have 3-4 years of experience in a professional services or consulting role.
- Experienced in solution architecture, with a background in Airtable build (highly preferred), delivery, and project management is a must.
- You demonstrate at least Experimenter-level AI fluency, you’ve built or meaningfully automated a task using AI (e.g., via custom