Senior Software Licensing Specialist - jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Software Licensing Specialist based in India.

This role offers the opportunity to manage critical software licensing operations and support customers throughout the renewal and sales lifecycle. You will oversee licensing requests, prepare accurate quotes, and ensure smooth coordination between customers, vendors, and internal teams. The position combines operational excellence, customer relationship management, and strong knowledge of SaaS licensing processes. You will play a key role in maintaining accurate licensing data, improving workflows, and supporting business growth opportunities. The role provides exposure to global software ecosystems, enterprise customers, and cross-functional collaboration across multiple regions. You will contribute to delivering exceptional customer experiences while optimizing licensing operations in a fast-paced technology environment.

Accountabilities:

The Senior Software Licensing Specialist will be responsible for managing software licensing activities, renewal processes, and customer communications while ensuring accuracy, compliance, and operational efficiency.

• Manage the complete software licensing and maintenance renewal lifecycle, ensuring timely execution and high-quality customer service.
• Prepare, review, and maintain software licensing quotes for new licenses, renewals, upgrades, and cross-grade opportunities.
• Manage licensing requests and renewal opportunities while prioritizing activities according to business needs and service expectations.
• Research customer contracts, licensing entitlements, renewal history, and software requirements to ensure accurate quotes and compliance.
• Monitor customer renewal schedules and proactively engage stakeholders to support successful contract renewals.
• Process licensing orders, renewal confirmations, and related documentation while maintaining a seamless customer experience.
• Act as the primary point of contact for software licensing and renewal inquiries, providing timely responses and managing expectations.
• Collaborate with Sales, Consulting, Delivery, Finance, Accounts Receivable, Collections, and other internal teams to support licensing opportunities.
• Build strong relationships with customers, software vendors, and internal stakeholders to improve service quality and operational outcomes.
• Identify renewal, cross-sell, and upsell opportunities and communicate relevant insights to sales teams.
• Maintain accurate customer, contract, licensing, and renewal information across Salesforce and other business systems.
• Prepare renewal pipeline reports, operational updates, and performance insights for management visibility.