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Senior Software Engineer - ServiceNow ITSM - Wells Fargo
Software Engineer
Senior Software Engineer specializing in ServiceNow ITSM solutions. Designs, configures, and integrates enterprise‑grade ServiceNow applications aligned with ITIL processes, using JavaScript, REST APIs, and Agile practices.
About the role
Key Responsibilities
- Lead design, development, and deployment of ServiceNow ITSM applications, ensuring alignment with ITIL best practices.
- Configure and customize ServiceNow modules (Incident, Problem, Change, Request) to meet business requirements.
- Develop integrations with external systems using REST/SOAP APIs, scripting, and middleware tools.
- Write, test, debug, and document code in JavaScript and ServiceNow scripting environments.
- Collaborate with cross‑functional teams in Agile sprints to deliver high‑quality releases and support continuous improvement.
Requirements
- 5+ years of hands‑on ServiceNow development experience, focusing on ITSM and ITIL processes.
- Proficiency in JavaScript, ServiceNow scripting, and REST/SOAP API integration.
- Strong understanding of ITIL framework and its implementation within ServiceNow.
- Experience working in Agile environments and delivering complex, enterprise‑scale solutions.
- Excellent problem‑solving, communication, and documentation skills.
Skills
servicenowitiljavascriptrest api