- Support Supply Chain Business Process Owners, key users and project teams in maintaining SAP IBP solutions aligned to the global template and deploying the global S/4 HANA implementation on a local level.
- Support and enhance SAP IBP planning capabilities across Demand Planning, Supply planning (as well time series (TS) as order based Planning (OBP)), Inventory Optimization and S&OP.
- Provide end-to-end functional support in an AMS environment including incident management, service requests, defect resolution and root cause analysis in line with agreed service levels.
- Monitor and manage planning jobs, batch processes and system integrations with ECC / S/4HANA and BW / BI, ensuring stable and consistent planning operations.
- Support critical business planning cycles and ensure timely resolution of issues impacting global operations.
- Support planning processes with strong integration across ERP, Manufacturing, Warehousing, EIM/BW, Basis and Integration domains.
- Provide user support, functional guidance and knowledge sharing to enable consistent adoption and operational effectiveness.
- Support legacy integration and transition scenarios leveraging knowledge of SAP APO SNP where applicable
- Hands-on experience in SAP IBP support with strong functional expertise in Demand Planning (DP), Supply Planning (OBP/TS) and Inventory Optimization.
- Strong understanding of IBP integrations with ECC / S/4HANA, BW / BI and data integration tools (eg. CI-DS, CI, SDI, RTI)
- Experience working in a global application maintenance support or production support environment including stakeholder management and cross-functional collaboration.
- Experience in system enhancements, incident resolution, problem management, testing and delivery of supportable business solutions.
- Experience supporting critical planning operations and business process continuity.
- SAP APO knowledge and SAP IBP certifications are an advantage.
- Strong communication, collaboration and stakeholder management skills.
- Understanding of IT delivery methodologies and service management frameworks.
- Good knowledge of SAP IBP functional processes and incident management practices.
- Operates independently within assigned functional scope and delivers with limited supervision.
- Able to resolve moderately complex functional issues across integrated planning processes.
- Contributes effectively to support, enhancement and continuous improvement initiatives
Your future duties and responsibilities
Required qualifications to be successful in this role