- Support SAP Enable Now activities aligned to the global template and support the global S/4 HANA implementation on a local level.
- Develop, maintain and update SAP Enable Now learning content including simulations, guided tours, work instructions, process documentation and in-application help.
- Provide functional support in an AMS environment including incident management, service requests, defect resolution and root cause analysis in line with agreed service levels.
- Support Business Process Owners, key users and project teams in maintaining learning content aligned with business process changes.
- Conduct impact analysis and support testing and validation of Enable Now content following system enhancements, releases and deployments.
- Maintain learning content libraries, templates, standards and documentation to support governance and knowledge management.
- Monitor application issues and user feedback to support effective user adoption and operational continuity.
- Support user onboarding, knowledge transfer and digital learning initiatives across SAP applications.
- Provide functional guidance and contribute to knowledge sharing to support continuous improvement and operational effectiveness.
- Experience or exposure to SAP Enable Now, Digital Adoption Platforms or enterprise learning solutions is an advantage.
- Basic understanding of SAP S/4HANA business processes and enterprise applications.
- Experience supporting application maintenance, documentation, testing, training or digital adoption initiatives is an advantage.
- Knowledge of content authoring, documentation standards and digital learning concepts is desirable.
- Good understanding of integration points with SAP S/4HANA and other enterprise applications.
- Strong analytical, problem-solving and communication skills.
- Willingness to learn and continuously develop expertise in SAP Enable Now, SAP S/4HANA processes and digital learning technologies.
- SAP Enable Now certification is an advantage.
- Ability to work effectively in a global, complex and highly integrated business environment.
- Good understanding of SAP Enable Now concepts and digital learning technologies.
- Operates independently within assigned functional scope and delivers with appropriate guidance based on experience.
- Contributes effectively to application support, testing, documentation and content maintenance activities.
- Demonstrates a strong learning mindset and contributes to continuous improvement initiatives.
Your future duties and responsibilities
Required qualifications to be successful in this role