Senior Software Engineer I - Upland Software

Senior Software Engineer I

Job Description

Opportunity Summary

We are looking for an enthusiastic and dynamic individual to join Upland India as a Senior Software Engineer I for our Upland InGenius product. The individual will work with our global development team integrating CRM and telephony systems.

At InGenius, we integrate Customer Relationship Management (CRM) software and telephony systems, hosted either on-premises or in the cloud. Much of our work is investigatory by nature, requiring a high level of curiosity and tenacity. We work mainly in TypeScript, and have a variety of browser applications, as well as an increasingly large footprint in AWS serverless technologies including IAM and Cognito, AppSync and Amplify and API Gateway, Lambda and Step Functions, DynamoDB and S3, with CloudWatch, CloudTrail and Graylog providing operational visibility.

What would you do?

• Develop new features using multiple technologies across both front and back end
• Troubleshoot and diagnose issues with your code and production environments
• Collaborate with team members to establish objectives and design more cohesive code
• Mentor and coach team members on software design and code quality
• Own the development of a feature from start to finish
• Balance technical debt vs feature development
• Be an active participant in peer reviews of code.

What are we looking for?

Technical Skills

The following skills are needed for this role.

Qualification

This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance . You can find out more about this during your interview conversation.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

About InGenius

Upland InGenius enables companies around the world to make the most of their customer interactions over the telephone. InGenius technology integrates the most widely used CRM applications and the biggest telephony systems, both in the cloud and on-premises. Our success is largely based on being transparent to both agents and customers – when our product works well, our customers work better.

Our R&D teams are located internationally, with strong bases in Canada, Egypt and Pakistan with our customers being enterprise level. The team is small enough for employees to play a pivotal role