Senior Software Engineer, Contact Center Technology - Nationwide

This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

As an Engineer in Claims & Shared Services - Contact Center Shared Technology, you will be helping to mature our Contact Center capabilities on the Genesys Cloud CCaaS platform.

SDLC and Programming proficiency is required.

Experience with Genesys Cloud Architect, Harness, and Github Copilot is preferred.

Job Description Summary

Job Description

Key Responsibilities:

Analyzes, solutions, develops, tests, debugs, documents and deploys software according to standards and best practices.

Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

Uses DevSecOps practices, tooling and techniques.

Drives continuous improvement and learning through ongoing training, practice and innovation.

Manages project priorities, deadlines and deliverables proactively.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to a Technology Manager/Director.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information systems, or other related degree. Technology experience or non-traditional technology certificates can be substituted for an undergraduate degree.

Experience: Two or more years of analysis and technology experience.

Knowledge, Abilities and Skills: Proficiency in one or more programming language such as Java, C++, Python, JavaScript. Knowledge of software development lifecycle. Proven ability to tackle moderately sophisticated business and development problems. Ability to thrive in a team environment. Insurance/financial services industry knowledge a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Office environment may vary based on team and/or location. Associates may have on-call responsibility after normal working hours and/or on weekends.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision,life insurance, short and long term disability coverage, paid time off with newly hire