Senior Software Engineer, AI Chat

About the Role

We’re looking for a Senior Software Engineer to define the backend foundations for Asana’s next-generation AI chat products. Chat Platform owns the intelligence and shared infrastructure behind the conversation—from tool selection and evaluation to observability and product enablement APIs—so teams across Asana can ship fast without rebuilding the same systems. The Infrastructure team builds the foundation that supports our web and mobile applications and our robust API. We build and operate the software that enables Asana’s security, scalability, and speed. Each day, we combine industry best practices and innovation to support this product-focused company. If you like working on shared abstractions, hard product-quality problems, and fast-moving AI systems, this role sits at that intersection.

This role is based in our Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams you partner with.

What you’ll achieve

• Design, build, and evolve the backend platform that enables chat- and agent-powered product experiences across Asana, with a focus on reliability, scalability, and extensibility.
• Build shared APIs, services, and abstractions that help product teams ship chat experiences more quickly and consistently without re-solving the same infrastructure problems.
• Partner closely with Product, Design, Data Science, and peer AI engineering teams to translate product needs into durable platform capabilities and pragmatic technical roadmaps.
• Improve the performance, observability, and operational quality of systems that support enterprise-grade chat experiences, including areas like latency, availability, state management, and debugging.
• Raise the effectiveness of the team by mentoring other engineers, improving technical design and planning practices, and proactively identifying opportunities to simplify systems and increase engineering leverage.
• Develop Asana’s AI Evaluation platform, applying frontier practices in agent evaluation to ensure our AI products are reliable, accurate, and high-performing.

About you

• Demonstrates fluency with AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making.
• 5+ years of full-time professional software development experience, including experience owning and delivering medium-to-large technical projects.
• Strong backend engineering fundamentals and experience building reliable, maintainable distributed systems in production.
• Proven ability to navigate complex architectural boundaries and collaborate cross-functionally with Infrastructure and Frontend teams.
• Comfortable working in a fast-paced environment where you are defining a new category of Work Management.
• Strong instincts for production quality, including observability, testing, rollout safety, performance, and operational excellence.
• Lead with ownership and initiative: you identify ambiguity, propose practical paths forward, and help teams make steady progress through changing requirements.