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Senior Software Engineer - Agentic AI Systems - ServiceNow
Software Engineer
Lead the design and implementation of agentic AI solutions that enable employees to interact with business systems via natural language, leveraging advanced LLMs, Python, and ML techniques to build scalable, intelligent workflows.
About the role
Key Responsibilities
- Architect and develop end‑to‑end agentic AI pipelines that translate natural language queries into actionable business system calls.
- Integrate and fine‑tune large language models (LLMs) to support dynamic, context‑aware conversations across multiple enterprise platforms.
- Collaborate with data scientists to design and evaluate ML models that drive continuous learning and performance improvement.
- Implement robust, scalable services in Python, ensuring high availability, security, and compliance with enterprise standards.
- Mentor junior engineers, conduct code reviews, and champion best practices in software quality and documentation.
Requirements
- 5+ years of software engineering experience with a strong focus on AI/ML and NLP.
- Proficiency in Python and experience building production‑grade ML pipelines.
- Hands‑on experience with large language models (e.g., GPT, LLaMA) and related tooling.
- Solid understanding of cloud platforms (AWS, Azure, or GCP) and container orchestration.
- Excellent problem‑solving skills and a collaborative mindset.
Skills
pythonmachine learningnatural language processing