Senior Software Development Manager

Hi, I'm Veena , your Recruiter and guide to joining CSG ! We are excited to learn more about you and your unique background.

Profile Summery

Global Services Delivery team is seeking a Senior Software Development Manager to lead delivery for customer-driven enhancements to the Encompass software for telecom clients.

While this role is a senior leadership position, it is expected to begin as an individual contributor (no direct reports) serving as a SAFe Release Train Engineer (RTE) on a customer delivery to gain hands-on experience with CSG delivery practices and to help mature program execution.

Delivery is executed using CSG s SAFe-aligned operating model (e.g., Agile Release Trains (ARTs) and Program Increments (PIs)) and the Solution Delivery Playbook, which contains the Standards of Practice for software delivery (including ceremonies, required artifacts, quality gates, and role expectations).

You will partner closely with customers, delivery directors, service delivery leaders, Scrum Masters, and architecture/engineering stakeholders to translate customer needs into high-quality, secure, and reliable software changes.

A core expectation of this role is to aggressively leverage cutting-edge AI technologies (including GenAI) to drive measurable delivery and operational efficiencies, improving developer productivity, test automation, release quality, knowledge management, and support/triage workflows while ensuring security, privacy, and responsible AI governance.

Over time, the role is expected to expand into formal people leadership responsibilities as the organization grows.

We are looking for a Senior Software Development Manager who will:

Lead delivery for customer-driven enhancements to the Encompass software for telecom clients, beginning as an individual contributor (no direct reports) serving as a SAFe Release Train Engineer (RTE) on a customer delivery to gain hands-on experience with CSG delivery practices and to help mature program execution.

Execute delivery using CSG s SAFe-aligned operating model (e.g., Agile Release Trains (ARTs) and Program Increments (PIs)) and the Solution Delivery Playbook, which contains the Standards of Practice for software delivery (including ceremonies, required artifacts, quality gates, and role expectations).

Partner closely with customers, delivery directors, service delivery leaders, Scrum Masters, and architecture/engineering stakeholders to translate customer needs into high-quality, secure, and reliable software changes.

Aggressively leverage cutting-edge AI technologies (including GenAI) to drive measurable delivery and operational efficiencies, improving developer productivity, test automation, release quality, knowledge management, and support/triage workflows while ensuring security, privacy, and responsible AI governance.

Expand into formal people leadership responsibilities ove