Senior Site Reliability Engineer - Granicus

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary

Granicus is seeking a Senior Site Reliability Engineer (SRE) with strong AIOps, automation, and AI proficiency to modernize reliability engineering through observability, intelligent incident response, and responsible AI-assisted operations. In this role, you will improve service reliability, reduce operational toil, accelerate incident response, and help build scalable, resilient platforms supporting traditional, cloud-native, and AI/ML-powered workloads. The role will also help operationalize AI-enabled SRE practices such as alert intelligence, assisted root-cause analysis, runbook automation, telemetry summarization, and governed self-healing workflows with appropriate human approval and audit controls.

What Your Impact Will Look Like

• Provide on-call production support using data-driven triage and AI-assisted insights to improve response speed and quality.
• Investigate customer and internal issues, support high-priority escalations, and drive rapid service restoration.
• Build and improve AI-assisted workflows for alert correlation, anomaly detection, telemetry summarization, noise reduction, incident enrichment, and controlled automated remediation.
• Design and maintain observability across logs, metrics, traces, and events using platforms such as ELK/OpenSearch and cloud-native monitoring tools.
• Lead incident troubleshooting by using telemetry, event correlation, deployment context, AI-generated summaries, and historical incident patterns to accelerate root ca