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Role Overview: We're seeking an experienced Site Reliability Engineer (SRE) to ensure our services are robust, scalable, secure, and maintainable. You will blend software engineering and systems operations to automate processes, monitor performance, lead incident response, and work closely with engineering teams to enhance service availability and reliability, while bringing efficiencies to operational processes. We’re looking for proactive problem-solvers with strong technical and communication skills who can also effectively support and troubleshoot project operational issues.
Key Responsibilities
- Design, deploy, and maintain scalable, secure applications and infrastructure in cloud or hybrid environments
- Implement and manage robust monitoring, alerting, and observability systems
- Automate recurrent operational tasks using scripts (e.g., Python) and Infrastructure-as-Code tools (e.g., Terraform)
- Collaborate with engineers to build highly available, reliable, deployable systems, establishing guardrails around SLOs, SLIs, and error budgets
- Own incident response by participating in on-call rotations, conducting RCAs, and implementing preventive measures and self-healing solutions
- Conduct performance tuning, capacity planning, and efficient disaster recovery design for strong Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO)
- Reduce manual toil in security compliance and patching processes through automation
- Support project teams in troubleshooting and resolving operational issues across development, testing, and production environments
- Provide guidance and operational support during project rollouts and infrastructure changes to ensure reliability and uptime
- Collaborate with senior stakeholders, internal and external, to communicate technical concepts, resolve problems, and influence decision-making on technical matters
- Work closely with the product team to stay informed about evolving system design, business logic, and transaction flows to ensure reliability and operational readiness across services
- Identify and address organization-wide gaps in the SRE domain and develop implementable solutions that contribute to reliability and operational excellence
Required Qualifications
- Bachelor’s degree in Computer Science/Systems/Electrical Engineering, or another relevant discipline.
- Five (5)+ years as an SRE, DevOps, or related role managing large-scale solutions or platforms
- Proficient in scripting (PowerShell, Python, Go, Bash) and solid understanding of coding/development principles
- Hands-on experience with cloud platforms (AWS, GCP, Azure) and container orchestration (Docker, Kubernetes)