The Opportunity:
CACI is seeking a highly skilled and experienced Senior ServiceNow Developer supporting the Department of the Air Force (DAF) Enterprise IT as a Service (EITaaS) program. This role is responsible for the design, development, configuration, implementation, and ongoing optimization of our ServiceNow Software Asset Management (SAM) Pro module. The successful candidate will leverage their deep understanding of the ServiceNow platform and SAM best practices to ensure accurate license positions, drive cost savings, enhance compliance, and streamline our software lifecycle processes.
This is a hands-on technical role that requires strong development capabilities within the ServiceNow platform, particularly with SAM Pro, combined with excellent analytical and problem-solving skills.
Responsibilities:
ServiceNow SAM Pro Development & Configuration:
- Design, develop, configure, and customize the ServiceNow SAM Pro module, including Software Models, Entitlements, Discovery Models, Software Installations, Contracts, and License Positions while adhering to platform best practices.
- Implement and maintain Publisher Packs (e.g., Microsoft, Oracle, Adobe, IBM, VMWare, Salesforce) within SAM Pro.
- Develop and enhance SAM Pro workflows, business rules, client scripts, script includes, UI policies, and data policies.
- Configure and optimize Discovery Sources (e.g., MECM, AD, Tanium, ServiceNow Discovery) to feed accurate software installation data into SAM Pro.
- Develop custom integrations between SAM Pro and other systems (e.g., Procurement, HR, CMDB, Finance, external discovery tools) using REST/SOAP APIs, IntegrationHub, and other integration methods.
- Create and maintain advanced reports, dashboards, and performance analytics within SAM Pro to provide actionable insights into software consumption and compliance.
Software Asset Management Optimization:
- Drive the normalization and reconciliation processes within SAM Pro to ensure accurate software identification and license compliance.
- Identify opportunities for software harvesting, optimization, and cost avoidance/savings through effective use of SAM Pro features (e.g., downgrade rights, unallocated licenses).
- Support the implementation of process, data and controls necessary for the platform to become an Accountable Property System of Record (APSR)
- Assist in defining and utilizing SAM administration and configuration policies and procedures within the ServiceNow platform.
System Maintenance & Support:
- Perform regular health checks, performance tuning, and troubleshooting of the SAM Pro module.
- Support ServiceNow platform upgrades and ensure SAM Pro functionality is maintained including operability of customizations and configurations.
- Collaborate with IT O