Senior ServiceNow Platform Engineer Developer Secret

*We are open to 100% remote work anywhere in the Continental US *

Prefer candidates in the MD DC VA area so they can go onsite for meetings if needed.

The Work : ICF is looking for an enthusiastic Senior ServiceNow Platform Engineer/Developer to play a pivotal role in successfully leading the Platform support, as well as ongoing development and deployment of ServiceNow solutions for our clients. In this role, you will lead the design, configuration, customization, and implementation of ServiceNow applications to meet specific business requirements. Your technical expertise and leadership, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

An active or prior Secret clearance is required for this position. This position requires DoS Public Trust.

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

You may be asked to travel once a quarter to an office.

Our core work hours are 10am - 4pm Eastern Time with the option to start earlier or work later depending on your time zone.

What You Will Do:

Change Management: Support change management efforts by assisting developers, architects, clients, and users during the Release Management periods, addressing inquiries, and resolving issues promptly.

Integration Management: Assist architects in the design and integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

System Optimization: Collaborate with architects to analyze platform performance, design optimization strategies, and implement performance and security improvement configurations, contributing to the overall stability, efficiency, and security of ServiceNow solutions. This includes the ability to oversee and participate in Clone Downs, Instance Upgrades, MID Server Support, Multi-factor Authentication Support, and Annual Authority to Operate (ATO) reviews.

Best Practices: Contribute to the development of ICF ’s best practices and standards. Adhere to security and implementation best practices and ensure that implemented solutions meet relevant compliance requirements.

Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

Technical Implementation: Collaborate with cross-functional teams and lead the implementation of ServiceNow solutions that align with the designed requirements and ensure solutions meet industry’s best practices. Develop and maintain advanced scripts, business rules, a