Senior ServiceNow Developer - LTM Limited

Job Title: Senior ServiceNow Developer

Location: Sunnyvale, CA

Job Description:

We are seeking an experienced Senior ServiceNow Developer / Technical Lead with strong expertise in ITSM, CSM, HRSD, Custom Application Development, and enterprise Integrations.

The ideal candidate will design, develop, and implement scalable ServiceNow solutions while providing technical leadership, solution guidance, and best practices throughout the project lifecycle.

The role requires strong hands-on development experience, stakeholder management capability, and the ability to lead developers in delivering complex ServiceNow engagements.

Key Responsibilities

ServiceNow Development and Solution Design

Design, develop, configure, and maintain ServiceNow applications and modules.

Lead end-to-end implementation and enhancement projects across ITSM, CSM, and HRSD.

Build scalable, secure, and reusable ServiceNow solutions aligned with business requirements.

Develop custom applications using App Engine Studio and ServiceNow platform capabilities.

Ensure adherence to ServiceNow development standards, governance, and best practices.

Perform technical design reviews, code reviews, and solution assessments.

Module Expertise

ITSM

Implement and enhance Incident, Problem, Change, Request, Knowledge Management, Service Catalog, and CMDB solutions.

Work on Service Portal and Employee Center implementations.

Integrate ITSM processes with enterprise systems and operational workflows.

CSM

Design and implement Customer Service Management solutions.

Configure Case Management, Customer Service Portals, Knowledge Base, Major Issue Management, and SLA Management.

Automate customer service workflows and improve customer experience.

HRSD

Implement HR Case Management, Employee Service Center, Lifecycle Events, Knowledge Management, and Employee Journeys.

Configure HR workflows, HR catalog items, and employee self-service capabilities.

Custom Application Development

Build custom applications using App Engine and platform-native development capabilities.

Design custom tables, workflows, forms, UI policies, ACLs, and business rules.

Develop solutions using Flow Designer, Integration Hub, Script Includes, and scoped applications.

Optimize application performance, maintainability, data integrity, and scalability.

Integration Development

Design and develop integrations with third-party systems using REST APIs, SOAP Web Services, Integration Hub, MID Server, JDBC, Email, and SFTP.

Implement secure authentication mechanisms such as OAuth, JWT, basic authentication, and certificate-based authentication where applicable.

Integrate ServiceNow with enterprise platforms such as Microsoft Teams, Azure AD, Workday, SAP, Salesforce, Jira, and monitoring tools.