Senior ServiceNow Developer - Kentro

Overview

Thank you for considering IT Concepts dba Kentro , where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for multiple Sr. ServiceNow Developers to support Veteran Affairs ESOM contract.

The Senior ServiceNow Developer will provide technical guidance and subject matter expertise for ServiceNow development efforts across assigned product areas. This role owns technical design, enforces development standards, leads ITOM and integration workstreams, and mentors junior and mid-level developers. The Senior Developer operates at the intersection of engineering and business, translating platform strategy into actionable sprint work and serving as an escalation point for complex technical issues. The ideal candidate brings 8+ years of hands-on ServiceNow development experience and demonstrated expertise in the VA ESM or comparable large-scale federal ServiceNow environment.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Responsibilities

• Provide technical guidance and subject matter expertise for ServiceNow development efforts across assigned product areas.
• Collaborate with Solution and Technical Architects to implement approved designs, standards, and platform strategies.
• Architect scalable, reusable components using scoped application development and platform best practices.
• Define and enforce coding standards, update set governance, and deployment processes including CI/CD pipelines via ServiceNow DevOps or external tooling.
• Lead ITOM initiatives including Discovery (agentless and agent-based), Service Mapping, Event Management, and CMDB health and governance.
• Oversee enterprise integrations using Integration Hub, REST/SOAP APIs, MID Servers, and third-party connectors.
• Drive platform operations activities including instance health monitoring, cloning strategy, and patch and upgrade planning.
• Collaborate with architects and product owners to translate business strategy into platform roadmap items.
• Mentor junior developers through code reviews, pair programming, and technical guidance.
• Provide technical leadership within Agile delivery: contribute to sprint planning, drive backlog refinement from a platform perspective, and lead technical demos.
• Serve as an escalation point for complex platform issues and coordinate resolution across delivery teams.

Qualifications