Senior ServiceNow Developer - COVENTEK, INC.

NOTE:

• Send your resume to recruiting@coventek.com
• Location: Atlanta, GA.
• Work Type: Remote

Short Description:

Under broad supervision, designs, codes, tests, modifies and debugs computer software.

Complete Description:

The University System of Georgia (USG) is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavours. This role requires a self-starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our ServiceNow platform.

The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.

Key Responsibilities:

• Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.
• Service Portal & Catalog Management:Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.
• Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.
• Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design. Support and design robust integration between ServiceNow and third-party business systems.
• Reporting & Dashboards: Create, configure, and maintain service now reports, and dashboards to provide actionable insights to key stakeholders.
• Documentation: Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.

Required Skills & Qualifications:

• Implementation Experience: Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)

Experience:

Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/Administrator

Core Module Expertise:

Strong, technical knowledge, and implementation experience with:

• ITSM(Incident, problem, change, knowledge, and catalog/request management)
• CSM(Customer Service M