Senior ServiceNow Business Process Consultant - Sigital

Sigital is seeking an experienced, Senior ServiceNow Business Process Consultant to become a part of our fast-growing professional services business. We are a ServiceNow Premier Partner who’s mission is to help organizations align their IT Services and Operations Management strategies with their business and service delivery needs. Primary role for this position is the delivery of current services for our clients as well as enhancing and growing service delivery capabilities within our company.

Job Responsibilities:

• Be a functional subject matter expert on the delivery of the ServiceNow platform and applications implementation consulting engagements.
• Be a lead member of the overall implementation project team, collaborating with Engagement Manager and Technical Lead to ensure engagement success.
• Drive process definition, improvement, reengineering, and gap analysis of current vs. future processes.
• Identify solutions from a people, process and technology perspective during workshops with key client sponsors and stakeholders, generating the required outputs, outputs, including user stories, to the level required for configuration, development and testing stages of the engagement.
• Provide guidance and deliver successful implementation of the to-be processes in partnership with other members of the project team, including industry partners working as part of the same project team.
• Identify areas of business process improvement (efficiency, effectiveness, and experience) and recommended solutions that detail requirements, ensuring the proposed solutions meet needs expectations, balancing requirements and process best practice.
• Identify, manage and communicate client business process and requirements, ensuring that proposed solutions meet needs expectations balancing client needs and process best practices.
• Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their associated processes.
• Serve as a liaison between client and technical implementation team.
• Create and update required documentation such as workshop agendas, stories, test cases, process guides and flow diagrams.
• Ensure process-related deliverables to clients are complete, consistent, high quality, and timely, and deliver valued outcomes.
• Promote continuous process improvement practices through process metrics/KPIs, dashboards and role accountabilities.
• Collaborate and contribute to the creation, deployment and maintenance of process best practices and standards.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.

Required Qualifications:

• Must be a US Citizen residing in the US
• Proven consulting experience leading the analysis and documentation of as-is processes and defi