remote
Senior Security Support Analyst - Coalition Inc.
Software Engineer
Senior Security Support Analyst helping policyholders adopt and operate cybersecurity tools, improve risk posture, and prevent cyber incidents through expert guidance and technical assistance.
About the role
Key Responsibilities
- Provide tier‑2 technical assistance to policyholders on the deployment, configuration, and use of Coalition’s security platform.
- Conduct risk assessments and recommend tool‑specific hardening measures to reduce exposure to threats.
- Guide customers through incident response workflows, including detection, containment, and remediation steps.
- Develop and deliver clear documentation, tutorials, and best‑practice guides for security tool usage.
- Collaborate with product, engineering, and threat intelligence teams to relay customer feedback and improve tool functionality.
Requirements
- 5+ years of experience in cybersecurity support, security operations, or related technical support roles.
- Strong knowledge of security technologies such as firewalls, endpoint protection, SIEM, and vulnerability management tools.
- Proven ability to explain complex security concepts to non‑technical audiences and drive adoption.
- Experience conducting risk assessments and providing remediation recommendations.
- Excellent communication skills, both written and verbal, with a customer‑focused mindset.