## Position Overview
We are seeking an experienced Scrum Master to support enterprise cloud technology initiatives and ongoing cloud operational activities. This role will coordinate Agile delivery practices, facilitate Scrum ceremonies, track project and operational work, and promote effective communication among technical teams, business stakeholders, vendors, and leadership.
The Scrum Master will work closely with Cloud Operations, Cloud Engineering, and Cloud Architecture teams to coordinate priorities, remove impediments, maintain project visibility, and support the successful delivery of cloud projects, operational requests, maintenance activities, and service-improvement initiatives.
The ideal candidate will have at least 10 years of experience supporting Agile project delivery, Scrum practices, project coordination, or technology operations. Candidates should possess strong facilitation, documentation, stakeholder-management, and organizational skills, along with sufficient familiarity with cloud technologies to communicate effectively with cloud engineers and architects.
Key Responsibilities
- Facilitate Agile ceremonies, including daily stand-ups, sprint planning sessions, sprint reviews, retrospectives, backlog-refinement meetings, operational work reviews, and related team meetings.
- Support Agile project-management activities for cloud initiatives, cloud operations, service requests, maintenance work, and continuous-improvement efforts.
- Work with Cloud Team leadership to establish priorities and coordinate work across Cloud Operations, Cloud Engineering, and Cloud Architecture teams.
- Monitor sprint progress, operational workloads, work completion, service requests, dependencies, project milestones, and delivery timelines.
- Maintain team backlogs and help ensure work items include appropriate descriptions, acceptance criteria, priorities, dependencies, and ownership.
- Identify and escalate project risks, impediments, blocked work items, operational concerns, and issues that could affect cloud services, schedules, or deliverables.
- Coordinate communication among cloud engineers, architects, operations personnel, vendors, business stakeholders, project teams, and leadership.
- Assist teams in applying Scrum, Kanban, and other Agile practices based on the nature of the work being performed.
- Coach team members and stakeholders on Scrum principles, Agile values, team accountability, continuous improvement, and effective delivery practices.
- Support business-analysis activities by documenting project scope, business needs, operational requirements, objectives, assumptions, dependencies, and deliverables.
- Assist with requirements gathering, analysis, documentation, validation, and stakeholder review.