Senior Salesforce Consultant Technical AI-Enabled Media Cloud & Agentforce - Trigg Digital

Senior Salesforce Consultant

(Technical | AI-Enabled | Media Cloud & Agentforce)

📍 Location: South Africa (Remote-first)

🕒 Full-time | Permanent

We are a boutique Salesforce consultancy and Summit (Platinum) Partner delivering complex, high-impact implementations across Sales, Service, Marketing, Experience Cloud — and increasingly Media Cloud and Agentforce.

We are looking for a high-performing Senior Salesforce Consultant with strong configuration and technical capability, who is comfortable leading from the front in client-facing environments and building scalable, enterprise-grade solutions.

This role goes beyond traditional consulting. You will operate across solution design, hands-on build, and client leadership, while also embracing the next evolution of delivery: AI-assisted Salesforce configuration and automation.

You will work closely with Architects and Developers, but are expected to independently shape solutions from ambiguous requirements and deliver high-quality outcomes.

⚠️ This is not a BAU/support role.

We are specifically looking for candidates who have delivered complex implementations in consultancy or multi-client environments.

🚀 Main Duties & Responsibilities

• Translate business requirements into scalable, well-architected Salesforce solutions, moving from AS-IS to TO-BE design
• Discovery workshops
• Requirements gathering
• Solution walkthroughs and playback sessions
• Objects, fields, record types, page layouts
• Validation rules, approval processes
• Security model (roles, profiles, permission sets)
• Cross-object logic
• Error handling frameworks
• Scalable, maintainable automation patterns
• Salesforce Media Cloud (industry-specific data models, media workflows, advertising lifecycle)
• Salesforce Agentforce (AI-powered agent experiences, automation, and augmentation)
• Accelerate and validate metadata configuration
• Support solution design and edge-case handling
• Generate documentation, test cases, and implementation artefacts
• Improve delivery speed and quality
• Contribute to solution architecture discussions, working closely with Technical Architects
• Design and maintain scalable data models, including industry-specific schemas (e.g. Media Cloud)
• Design and support integrations with third-party systems (telephony, marketing tools, document generation, data platforms)
• UAT
• Regression testing
• Release readiness
• Agile sprint planning
• Estimation and backlog management
• Release and DevOps processes
• Build reports, dashboards, and analytical solutions to support business decision-making
• Support pre-sales activities, including demos and solution shaping
• Mentor junior team members and set standards for qu