Senior Salesforce Business Analyst - Diverse Agile Solutions

Key Responsibilities

• Lead analysis, definition, and documentation of customer requirements, converting them into detailed, measurable user stories and acceptance criteria.
• Collaborate closely with Solutions and Product teams to translate business needs into architectural specifications that align with the product roadmap.
• Act as a trusted advisor on Salesforce best practices, advocating for client success and value delivery.
• Facilitate workshops and interviews with stakeholders to elicit requirements, ensuring clarity and alignment across cross‑functional teams.
• Maintain comprehensive requirement traceability and support iterative development cycles within an Agile framework.

Requirements

• 5+ years of experience as a Salesforce Business Analyst or similar role.
• Deep understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and integration patterns.
• Proven track record of delivering high‑quality user stories and acceptance criteria in Agile environments.
• Excellent communication and stakeholder management skills, with the ability to translate technical concepts to non‑technical audiences.
• Strong analytical mindset and problem‑solving abilities, with a focus on driving measurable business outcomes.