Senior Salesforce Administrator - FICO

FICO (NYSE: FICO ) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

FICO is seeking a Sr. Salesforce Administrator with strong enterprise CRM and business analysis skills, a strategic thinker and systems expert who can partner with business stakeholders to understand their needs, and then translate those needs into effective, scalable Salesforce solutions. This role is ideal for someone who thrives at the intersection of business and technology, and who can operate with confidence in a dynamic, fast-paced environment. As part of a collaborative, matrixed team, you'll work within the Scrum framework to deliver business needs in an agile environment, help drive go-to-market efficiency across our growing B2B Scores business, and ensure Salesforce is an enabler of process excellence.

What You’ll Contribute

Partner with cross-department business stakeholders to drive adoption of new technology and process and system changes/improvements, leveraging existing enterprise-wide systems (e. g., Oracle, Onestream, Tableau Snowflake, Conga CLM)

Play a key role in our migration from siloed tools to Salesforce, including managing project planning, project execution, issue resolution, and change management.

Collaborate with internal stakeholders to deeply understand, document, and communicate business processes and requirements in a clear, well-organized manner, aswell as supportend-user training and enablement programs.

Gather and translate business requirements into well-architected declarative solutions that best leverage the Salesforce platform within FICO 's technical landscape and build proof-of-concepts (POCs) for new solutions and streamlined business processes.

Advise stakeholders on the feasibility, user experience, and business impact of proposed solutions.

Serve as a subject matter expert on FICO 's Salesforce Sales Solutions and data integrations, influencing system design and integration approaches.

Establish and enforce platform governance frameworks,reporting efforts, and platform health checks and audits, proactively identifying technical debt, compliance risks, and optimization opportunities.

Own Salesforce data management and leverage tools such as DemandTools to maintain data integrity at scale, while also owninggovernance,

Design and manage the execution of system and user acceptance testing to ensure high-quality solution delivery.

What We’re Seeking

Salesforce Administrator Certification Required. Additional certifications strongly preferred (including Advanced Administrator, and Platform App Builder).

Prior experience gathering and translating business requirements into system design, and leading meeting discussions with both technical and business stakehold