About the Role
As a senior member of our DACH presales team, you'll be the trusted technical advisor on our most strategic and complex enterprise opportunities. This is not a junior demo role — it's a position for a tenured consultant who can own the technical narrative in front of enterprise buyers, navigate sophisticated stakeholder landscapes, and shape solutions that close seven-figure deals.
Beyond the deal cycle, you'll be a visible voice for NiCE Cognigy in the market — representing us through thought leadership at customer and marketing events, and helping drive awareness across the region.
How you will make an impact
- Partner with the sales team to plan, prepare and execute on complex, strategic enterprise deals across DACH and expansion markets.
- Lead discovery calls and technical deep dives with enterprise stakeholders, uncovering pain points and business requirements.
- Create and deliver powerful, customized product demonstrations and presentations that resonate with both technical and business audiences.
- Design and recommend solutions tailored to customer needs, articulating the capabilities and value proposition of NiCE Cognigy.
- Run and support POCs/POVs that prove value in real enterprise environments.
- Be a visible voice for NiCE Cognigy in the market — representing us through thought leadership at customer events, webinars, trade shows and marketing activities to build awareness.
- Stay ahead of the competitive landscape and deliver credible technical comparisons against other AI Agent and agentic AI platforms.
- Collaborate with product and other internal teams to feed back customer requirements and deliver internal enablement.
Have you got what it takes?
- Senior Presales / Sales Engineering Expertise: A tenured track record in presales, sales engineering, or solution consulting — ideally managing complex enterprise deals end to end.
- Enterprise Software Proficiency: Deep background in the enterprise software space, particularly contact center (CCaaS) or automation technologies.
- AI Agents & Generative AI Experience: Hands-on experience presenting AI Agents, agentic AI, conversational and generative AI technologies.
- AI-Native Way of Working: You actively use LLMs and AI tools in your daily work to move faster and build better. Whether it's agentic coding assistants like Claude Code, Cursor, or GitHub Copilot, AI app builders like v0, Lovable or Replit Agent, or general assistants like Claude and ChatGPT, you know how to put these tools to work — "vibe coding" tailored demo environments, prototyping integrations, and accelerating POCs that wow customers.
- Programming Skills: JavaScript programming/scripting experience essential; Java, Python or similar is a plus.
- Contact Center Knowledge: Understanding of contact center technology (SIP, SBCs, ACD, ASR, TTS, etc.) and experience with conversation, IVR or chatbot design.
- Thought Leadership & Presence: A confident, engaging presenter comfortable on stage at customer and industry events.
- Technical Depth: Strong grasp of NLU/NLP, conversational AI technologies, and related software, including UI/UX.
- Sales Acumen: Able to translate complex technology into clear business value and build rapport with senior enterprise stakeholders.
- Communication & Collaboration: Excellent communication skills and cross-functional collaboration. Fluent in German and English; additional regional languages a plus.