This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Quality Assurance Coordinator based in the United States.
This role offers the opportunity to become a key driver of quality excellence, operational improvement, and client satisfaction within a dynamic business environment. The Senior Quality Assurance Coordinator will lead quality initiatives, analyze performance trends, and collaborate with cross-functional teams to strengthen processes and deliver measurable results. This position combines analytical expertise, project coordination, and relationship-building skills to improve operational accuracy and consistency. You will partner with internal teams and stakeholders to identify opportunities, implement solutions, and ensure quality standards are consistently achieved. The role is ideal for a detail-oriented professional who enjoys solving complex problems, influencing change, and contributing to continuous improvement.
Accountabilities:
- Develop, execute, and maintain quality assurance programs, audits, and compliance initiatives to ensure alignment with client, regulatory, and internal standards.
- Review and validate audit findings, communicate results effectively, and support timely resolution of identified quality issues.
- Partner with Operations, Training, Account Management, and other cross-functional teams to identify root causes, implement corrective actions, and drive sustainable process improvements.
- Analyze audit results, quality metrics, and operational performance data to identify risks, trends, and improvement opportunities.
- Create executive-level reports and presentations highlighting quality performance, root cause analysis, remediation progress, and business insights.
- Develop, track, and evaluate action plans designed to address quality gaps and measure the effectiveness of corrective and preventive measures.
- Provide statistical analysis and reporting on quality outcomes, client audit performance, and operational metrics.
- Create tools, resources, procedures, and job aids that improve accuracy, consistency, and team performance.
- Lead or support quality-focused projects, process improvement initiatives, and business priorities while managing multiple deadlines.
- Facilitate calibration sessions to promote consistent application of quality standards and evaluation practices.
- Build strong relationships with clients, leadership teams, and internal partners by providing guidance, recommendations, and quality expertise.
- Serve as a subject matter expert by coaching teams, strengthening controls, and supporting an improved customer experience.
Requirements:
- 3+ years of experience in quality assurance, training, instructional design, or a related field.