remote
Senior Program Manager, Quality Assurance - Instacart
Program Manager
Senior Program Manager, Quality Assurance leading cross‑functional teams to design, execute, and optimize end‑to‑end testing strategies for a high‑scale grocery delivery platform, driving product reliability and customer satisfaction through data‑driven decision making.
About the role
Key Responsibilities
- Lead the end‑to‑end QA program for new feature releases, ensuring alignment with product, engineering, and operations goals.
- Define and maintain testing frameworks, test plans, and defect management processes across multiple product lines.
- Collaborate with cross‑functional stakeholders to prioritize quality initiatives and drive continuous improvement.
- Analyze quality metrics, identify trends, and present actionable insights to senior leadership.
- Mentor and coach QA teams, fostering a culture of ownership and excellence.
Requirements
- 10+ years of experience in program or product management with a strong focus on quality assurance.
- Proven track record managing large, distributed teams in an Agile environment.
- Deep understanding of testing methodologies, automation, and performance monitoring.
- Excellent analytical, communication, and stakeholder‑management skills.
- Experience with data‑driven decision making and continuous improvement frameworks.