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Senior Product Technology Manager, Cloud Support on Gemini - Google
Software Engineer
Lead product technology initiatives for Google Cloud Support on Gemini, driving feature delivery, mentoring junior engineers, and solving complex support challenges using cloud expertise.
About the role
Key Responsibilities
- Own the product roadmap for Gemini’s cloud support features, translating customer needs into technical specifications.
- Collaborate with engineering, design, and data teams to deliver high‑quality, scalable solutions.
- Mentor and coach junior product and engineering staff, fostering a culture of continuous improvement.
- Analyze support metrics, identify pain points, and propose data‑driven enhancements.
- Act as the primary liaison between internal stakeholders and external partners to ensure alignment on priorities.
Requirements
- 5+ years of product or technology leadership in cloud services.
- Deep understanding of cloud support workflows and customer success.
- Strong analytical skills with experience using metrics to drive product decisions.
- Excellent communication and cross‑functional collaboration abilities.
- Passion for mentoring and developing high‑performing teams.
Skills
product managementproblem solving