Senior Product Owner - Points North

Points North is looking for a Senior Product Owner to own product decisions and drive hands on execution for an established B2B software application that streamlines complex payroll calculations and compliance reporting for companies with prevailing wage and unionized workforces.

This seasoned individual contributor will be responsible for developing a keen understanding and expertise of our existing systems, stabilizing and improving the legacy parts while developing new capabilities, and increasing retention, all while operating in a fast-paced environment with a low tolerance for breaking changes. Sound like a challenge? Absolutely, but is a meaningful and highly visible one. You will work cross functionally with Engineering, QA, Implementation, Support, Sales, Finance, Managed Services, and domain SMEs, and you will have direct customer access. As a result, you will play a critical role in our continued growth, helping our clients work smarter, simplify complex payroll obligations, and ultimately give them back their time.

What You Will Do:

Influence Product Strategy and Decisions

Own product direction and day-to-day product decisions for core platform capabilities in alignment with our overall company objectives.

Define measurable outcomes and priorities that balance stability and retention, customer value, and modernization.

Partner with Engineering on the overall product roadmap with a focus on determining what will deliver the most value to our clients and our business.

Be a Hands-On Executor

Write epics, user stories, and detailed acceptance criteria that engineers and QA can build and test against with confidence.

Conduct discovery and user research: customer interviews, workflow mapping, pain point validation, and value testing.

Maintain an organized product ticket backlog for our client-facing teams, while prioritizing the development backlog, refining continuously in partnership with Engineering and ensuring work is ready for development.

Triage defects and production issues in partnership with Implementation, Client Support and Engineering. Prioritize fixes based on customer impact, risk, and business outcomes.

Participate in our Agile product development process.

Stabilize and Evolve a Critical, Complex Platform

Drive improvements in reliability, performance, accuracy, and usability across complex payroll/compliance workflows.

Ensure changes preserve the trust we have with our clients by considering and mitigating impacts to their existing workflows.

Enable Customer Facing Teams Through Product Improvements

Partner with Support and Implementation to reduce friction, improve tooling, and increase effectiveness with clear, measurable outcomes.

Use data and feedback loops (support trends, customer escalations, implementation insights, adoption signals) to target improvements that move ret