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The Senior Product Owner maximizes the value delivered by an Agile team by driving solutions that improve the end‑to‑end claims adjudication lifecycle. This role partners closely with Product Management, business stakeholders, and delivery teams to ensure the right work is prioritized and delivered to achieve meaningful business outcomes.
Key Responsibilities
- Represent the voice of business, operations, members, providers, and associates in product decisions.
- Define problems, opportunities, and desired outcomes that improve accuracy, efficiency, compliance, and experience.
- Own and prioritize the team backlog based on business value, customer impact, and strategic goals.
- Translate business needs into clearly defined user stories with measurable acceptance criteria.
- Partner closely with delivery teams and subject‑matter experts to provide business context, clarify requirements, and ensure stories meet intended outcomes.
- Participate in Agile ceremonies, provide timely guidance, and make informed decisions in dynamic environments.
- Collaborate with stakeholders across Claims, Operations, Compliance, and peer Product Owners to coordinate cross‑teamwork.
- Validate delivered solutions to ensure they address the right problems within the claims process and support compliance and future‑ready solutions.
Use your skills to make an impact
Required Qualifications
- Minimum 5 years of experience in product ownership and/or project management
- Experience with Agile development processes and tools
- Must be willing/able to support Eastern Standard Time (EST) business hours
Work-At-Home Requirements
- At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested
- Satellite, cellular and microwave connection can be used only if approved by leadership
- Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Preferred Qualifications
- Undergraduate degree
- Experience with health insurance claims systems, operational processes, or industry standards
- Experience with Scaled Agile Framework (SAFe)
- Certified SAFe® Product Owner/Product Manager
Additional Information