Senior Product Manager, Revenue Systems - infobase

Infobase exists to power informed decisions. For decades, schools, libraries, and institutions have turned to our resources to build information literacy and help learners develop the skills they need to succeed long after the classroom. We build the platforms and content that make that possible, and right now we're growing the team behind them.

The Senior Product Manager, Revenue Systems is a senior individual contributor who owns the solutions strategy for the internal systems that support Infobase’s revenue-generating teams — Sales, Customer Success, Renewals, and Marketing — including the in-house Account and Order Management System (AMS), the outbound marketing email platform (GreenArrow), the customer success platform (ChurnZero), revenue-centric reporting, and the tooling that will join them (most immediately, a CRM for the Sales organization). The role bridges business strategy and technical execution: partnering with business-line leaders to understand needs, proposing “what good looks like,” evaluating build versus buy, managing requirements definition for anything built internally, and leading vendor selection, onboarding, implementation, and integration for anything bought — through to user training, support, and adoption.

This is explicitly not an order-taker role. Infobase’s revenue technology has grown organically and the seams are showing; teams too often work around systems rather than through them. The Senior Product Manager is expected to be a strategic partner who proactively identifies opportunities, challenges inefficiency, and drives a coherent roadmap toward industry-standard tooling — accountable for ensuring revenue teams have the best tools, technologies, and business processes necessary to drive success, through a combination of internal engineering and third-party adoption.

Key Responsibilities

• Own and maintain a forward-looking, prioritized product roadmap for AMS and the connected revenue systems portfolio; ensure ongoing development reflects organizational priorities and industry best practices, and present progress and recommendations directly to ELT stakeholders.
• Serve as the primary technology partner and cross-functional liaison between revenue-generating teams (Sales, Customer Success, Renewals, Marketing), Finance, and the Technology organization.
• Partner with business-line leaders to understand workflows, diagnose capability gaps, and surface inefficiencies; bring forward proposals of what good looks like rather than waiting for requests.
• Assess current system capabilities against business requirements; identify gaps, redundancies, and enhancement opportunities across the portfolio.