Senior Product Manager, Product Experience

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

We are seeking a Senior PM, Product Experience & AI Enablement to lead the strategy and development of intelligent internal product platforms that transform how our product and engineering teams plan, build, launch, and measure product changes. In this role, you will own the systems, workflows, and AI-powered experiences that shape the end-to-end product development lifecycle across the organization. You will partner closely with Product, Engineering and GTM teams to design and deliver internal tools that improve efficiency, increase transparency, reduce operational friction, and unlock new levels of productivity through AI-driven automation and insights.

Rather than focusing solely on customer-facing features, this role treats internal teams as customers. You will apply product management principles to improve internal platforms, integrate systems across our product stack, and embed AI capabilities into workflows to help teams move faster, make better decisions, reduce manual work, and scale more effectively. Your work will directly impact how efficiently Klaviyo teams ship product improvements, leverage AI in their day-to-day workflows, and deliver value to customers at scale. Please note that this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time.

How You Will Make an Impact

• Define and own the product strategy for AI-enabled internal platforms that support the full product development lifecycle.
• Reimagine how teams move from product planning → development → launch → measurement through intelligent workflows, AI copilots, and integrated tooling.
• Identify friction points, repetitive manual work, and operational inefficiencies, then deliver AI-driven solutions that improve productivity and decision-making.
• Partner with engineering, infrastructure, and data teams to build scalable internal systems enhanced with automation, generative AI, and workflow intelligence.
• Introduce AI-powered capabilities such as:
• Automated project and launch coordination
• AI-generated summaries, documentation, and status updates
• AI-assisted experimentation analysis and rollout recommendations
• Help define how AI is embedded into internal PM and operational workflows across the organization.
• Drive adoption of AI-enabled tooling and establish best practices for AI-assisted product