Senior Product Manager - Generative AI Platform

About The Team

AI and machine learning are at the heart of Zillow's services, from the Zestimate to personalized home recommendations to automated home tours. Zillow’s AI team is harnessing the power of Generative AI to build services and product experiences for a seamless and convenient real estate transaction experience. The AI Platform team is building platform services that enable usage of LLMs and multimodal models across Zillow Group businesses, using powerful LLMs fine-tuned and adapted for real-estate scenarios with customer trust, privacy, security, and adherence to fair housing as our strategic foundation.

About The Role

We are seeking a highly skilled and motivated Senior Product Manager to lead the core areas of Zillow Group's Generative AI Platform. You will champion the use of generative AI within the company, finding innovative solutions to a range of impactful product and business use cases. You will directly own the strategy, vision and execution of the core platform capabilities that help bring LLM powered experiences to production, overcoming the novel challenges posed by Generative AI models like unpredictability, model size, model speed, etc. You will also lead impactful use cases like deriving insights from customer calls at scale and building dialog systems that power conversational experiences.

Responsibilities

• Lead vision, strategy, prioritization and execution for the Generative AI/LLM Platform and Voice Calls AI Services.
• Partner closely with applied scientists, engineers, and designers to lead a cross-functional roadmap spanning investments in modeling, customer experiences and scalable infrastructure.
• Develop strong connections across the AI teams and business teams to better align your team’s vision.
• Define user-stories articulating ‘Why’ and ‘What’ and translate them into concrete requirements and plans, define success metrics, remove blockers and own the execution.
• Stay abreast of Generative AI platform and tools trends to help all of Zillow group innovate.
• Clearly communicate vision, plans, and results to partner teams, executives, and other decision makers.

Who you are

The ideal candidate will have a strong background in product management, with a focus on AI and machine learning technologies. The candidate should demonstrate:

• 5+ years experience in a product management role with emphasis on creative problem-solving skills and analytical thinking.
• Deep understanding of customer needs and passion for empowering people through modern AI technologies.
• Experience defining product vision and strategy, using a metrics driven product development approach, crafting product specifications, user scenarios, and preliminary product concepts.
• Experience working with engineering and science teams to build sophisticated AI and software systems. Ability to push back and ask tough questions.
• A collaborative working style and stakeholder management experience leading to strong execution and shared success.
• Bachelor’s degree in a technical field (Computer Science or Computer Engineering preferred) and MBA preferred.
• Effective communicator (written and verbal). Able to communicate effectively with both business and technical teams.
• Familiarity with the challenges in scaling AI at enterprise scale. Experience with AI Platform and LLM technologies preferred.