About Simplify360 and Nextiva
At Simplify360, it's more than just work. Redefine the future of customer experiences. One conversation at a time. Simplify360 is now a Nextiva company. Together, Nextiva and Simplify360 are changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life. If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
SENIOR PRODUCT MANAGER – AI Initiatives
We are looking for a talented and experienced AI Product Manager to join our team. This is an exciting opportunity to work on cutting-edge AI projects and drive the development of innovative products that solve real-world problems.
As an AI Product Manager at Nextiva, you will be responsible for overseeing the development, deployment, and optimization of AI-powered products. You will work closely with cross-functional teams, including data scientists, engineers, designers, and business stakeholders, to define the product vision, set the product roadmap, and ensure successful product launches. You will also be responsible for monitoring the performance of AI models, identifying areas for improvement, and driving continuous innovation.
Key Responsibilities
- Work effectively with and build relationships between yourself and the developer teams. You are the point person between developers, QAs, project managers, and product designers.
- Collaborate with data scientists and engineers to develop AI models that meet product requirements and deliver business value.
- Monitor the performance of AI models, identify areas for improvement, and drive continuous innovation.
- Ensure that AI models are ethical and bias-free and comply with relevant regulations and standards.
- Manage & drive AI product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation.
- Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed.
- Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads.
- Be able to write clear and detailed product initiatives, feature/Epics, story’s, design requests and bug tickets within Jira for developers, product designers, QA/QE team members.
- The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction.
- Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes.
- Participate in ideation and discovery sessions for product initiatives and features.
- Conduct user research, gather feedback from customers, and iterate on product features to improve the user experience.
- Analyze data to track product performance, identify trends, and make data-driven decisions.
- Identify and communicate potential issues with priorities or sprints to product leadership.
- Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this.
- Keep the Product marketing team in the loop on product releases. You will work closely with them on market research, product positioning and customer communication.
- Work closely with Customer support; help write how to articles and run book creation.
- Support internal and external training efforts.
- Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment.
Qualifications
- Bachelor’s degree in computer science, Engineering, Business, or a related field; Master's degree preferred.
- 3+ years of experience in product management, preferably in AI or related fields.
- Strong understanding of AI concepts, algorithms, and machine learning models.
- Experience working with data scientists, engineers, and other technical teams.
- Deep understanding of customer needs, market offerings, competitive position and feature requirements and business model to ensure a viable & profitable product.
- Ability to effectively communicate and manage multiple competing priorities.
- Training and presentation experience with stakeholders or coworkers.
- Experience working closely with stakeholders to deliver high profile product features.
- Ability to deliver projects quickly, reacting to tactical high impact changes that require strategic solutions.
- Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks.
- Strong interpersonal, collaboration, and organizational skills. Leadership, ownership, conflict resolution and accountability must be strengths.
- Excellent time and project management skills.
- Ability to work in a fast paced, rapidly changing environment.
- Excellent written, verbal, and presentation skills.
- High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs.