remote
Senior Product Manager - Fan Support - Live Nation Worldwide
Product Manager
Lead the Fan Support product suite, defining strategy, roadmap and delivery for ticketing agents. Drive cross‑functional initiatives using Agile, data insights, and UX best practices to improve fan and client experiences.
About the role
Key Responsibilities
- Define and own the product vision, strategy and roadmap for Fan Support tools used by client, box office, and support agents.
- Collaborate with engineering, design, analytics and operations teams to deliver high‑impact features on an Agile cadence.
- Gather and prioritize requirements from internal stakeholders and external users, translating them into clear user stories and acceptance criteria.
- Analyze usage data, KPIs and customer feedback to identify opportunities for optimization and measure product success.
- Lead go‑to‑market planning, training and change‑management activities to ensure smooth adoption across multiple regions.
Requirements
- 5+ years of product management experience, preferably in ticketing, SaaS or consumer‑facing platforms.
- Proven ability to work in Agile environments, delivering complex features on schedule.
- Strong analytical skills with experience using data to drive decisions and define success metrics.
- Excellent communication and stakeholder management skills, capable of influencing cross‑functional teams.
- Experience shaping user experience and collaborating closely with design teams.
Skills
product managementdata analysisroadmap planning