Senior Product Manager - Fan Support - Live Nation Worldwide

Key Responsibilities

• Define and own the product vision, strategy and roadmap for Fan Support tools used by client, box office, and support agents.
• Collaborate with engineering, design, analytics and operations teams to deliver high‑impact features on an Agile cadence.
• Gather and prioritize requirements from internal stakeholders and external users, translating them into clear user stories and acceptance criteria.
• Analyze usage data, KPIs and customer feedback to identify opportunities for optimization and measure product success.
• Lead go‑to‑market planning, training and change‑management activities to ensure smooth adoption across multiple regions.

Requirements

• 5+ years of product management experience, preferably in ticketing, SaaS or consumer‑facing platforms.
• Proven ability to work in Agile environments, delivering complex features on schedule.
• Strong analytical skills with experience using data to drive decisions and define success metrics.
• Excellent communication and stakeholder management skills, capable of influencing cross‑functional teams.
• Experience shaping user experience and collaborating closely with design teams.