Senior Product Manager, CX AI Chat
As a Senior Product Manager, CX AI Chat, you will lead the implementation of new solutions to enhance customer experience through automation and self-service, particularly with AI chat. You will collaborate with cross-departmental teams to define product features, write detailed briefs, and manage the product roadmap using data-driven insights.
As a Senior Product Manager, CX AI Chat, you'll lead the implementation of new solutions that enhance our customers' experience through automation and self-service. You'll collaborate with cross-departmental teams to identify problems and develop product features and user stories. Your role will include facilitating brainstorming sessions, writing detailed product briefs, and delivering clear requirements for both technical and non-technical partners. You will continue to use data to guide the product roadmap and optimize for the best performance.
You will collaborate with internal partners across Customer Experience, Legal, Product Management, Program Management, Engineering, and other departments to support important programs and ensure seamless collaboration across all departments. You will also communicate externally with our third-party vendors that comprise the Customer Experience tech stack.
In the role of Senior Product Manager, CX AI Chat, you will report to the Director, CX Product & Technology.
We get excited about candidates, like you, because...
Join Crunchyroll's Customer Experience Technology Team (CXT) and be part of the largest anime streaming provider as we expand our global reach! CXT is crucial in building and maintaining the tech stack used to support our fans and our customer service agents. Our mission is to deliver the next-level anime streaming experience by understanding and anticipating our users' needs and providing them with quick resolution.
Posted June 2, 2026